[vlg gaming]

hello i have purchased some time for my client but i have yet to receive any of my time someone could please help it would be appreciated.

 

[american express]

Go here to view your hours: Log in | Community | RuneMate

Screenshot it and post it here please.

 

[vlg gaming]

Gyazo - ca4f49c7cc2c43b5dcbc82749b88f778.png
 

Go here to view your hours: Log in | Community | RuneMate

Screenshot it and post it here please.

is there any reason why this would be happening and can this be fixed?

 

[american express]

Log out and log back in again.

Your payment may still be processing in our system. Please check your payment method to see if it has completed successfully.

 

[vlg gaming]

Log out and log back in again.

Your payment may still be processing in our system. Please check your payment method to see if it has completed successfully.

payment has gone thru from my bank account and still says i have reached over 200 hours.

 

[american express]

Please go here and screenshot the entire page:

Log in | Community | RuneMate

Filter by last 30 days.

 

[vlg gaming]

Please go here and screenshot the entire page:

Log in | Community | RuneMate

Filter by last 30 days.

 

[american express]

@Arbiter can you take a look please.

 

[vlg gaming]

@Arbiter can you take a look please.

thank you for the help how long until this problem gets resolved you think?

 

[arbiter]

Our subscriptions are automated against PayPal. When PayPal says the payment is cleared the hours are automatically added. If your hours have not increased after a reasonable amount of time, please contact PayPal for the status of the payment.

 

[vlg gaming]

Our subscriptions are automated against PayPal. When PayPal says the payment is cleared the hours are automatically added. If your hours have not increased after a reasonable amount of time, please contact PayPal for the status of the payment.

 

[arbiter]

You donated $2. There are no extra hours for $2 donations... Upgrade | RuneMate. Couldn't be any clearer...