[andy fallon]

please help, i payed for upgrade the 5 dollar version it was working for a little bit and stopped working after i payed i still have 204 hours left...

@Swych

Free Bot HoursQuantityAllowed300Used96Remaining204

 

[american express]

There are multiple RuneMate accounts showing under your IP address. Multiple accounts will combine hours.

Tutorial - Billing and Payment FAQ

My brother/sister/other uses RuneMate in my house, will our hours combine?
Yes. Hours used across multiple RuneMate accounts from the same IP address will combine. EG: Account001 uses 10 hours on a Monday; these 10 hours will also show up on Account002's usage history for Monday.


Why are my hours disappearing so quickly? I haven't used that many hours?
You are likely on a shared network or using a VPN where someone else on your network has used up the hours. If this is the case you should speak to your service provider and ask them to give each connecting user a unique public IP address.

 

[andy fallon]

i looked at the usage i have lover 200 hours leftt.....