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How much did you pay for a Supporter package?
The amount you pay correlates with the amount of additional hours you receive.
RuneMate Billing and Payment - FAQ Free Users: Free users are entitled to up to a maximum of 200 hours of bot usage during every 30 day period. Free users can also only run a maximum of 2 sessions at once. You may use all 200 hours on one bot on one RuneScape account, or you may split your 200...
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Supporter/Sponsor (Paid) Users:
Supporter/Sponsor (paid) users can bot a range of hours and concurrent instances depending on how much money they pay per month. EG: A monthly payment of $3.00 will allow you to run up to a maximum of 300 hours as well as a maximum 3x bot instances at once. A monthly payment of $10.00 will allow you to run up to a maximum of 1,000 hours as well as a maximum of 10x bot instances at once.
I've paid $2.00, why do I not have more hours?
A single $2.00 payment will only give you Supporter status, it does not increase your hours allowance. This is made explicitly clear during the purchasing stage, where you can increase/decrease your payment and accordingly, your hours allowance.
If you have made a single $2.00 payment and want more hours, another payment of $2.00 or more will increase your hours.