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Bug 15 minute time out

Joined
Jan 16, 2023
Messages
1
After doing all recommended troubleshooting, I am still getting kicked off at 15 minutes. I've used a good amount of my credits, and the issue seems to be consistent no matter what I do. I have seen other posts in regard to this issue, some marked resolved - but no actual resolution?
 
Here's a screenshot of the log where it crashes upload_2023-1-17_11-58-6.png
 
upload_2023-1-17_11-59-31.png
 
I have been monitoring my network while running the bot for 15 minutes, I get occasional spikes that can go up to 326ms; but I never get fully disconnected.
 
Right before the 15 minute mark, I paused the bot while watching my network. When the clock hit 15 minutes, my internet hit 524ms. Then it made the RuneMate app unusable until I restarted it. Is the RuneMate server kicking me off at 15 minutes? @American Express
 
I guess it's my home internet. I am able to get past the 15 minute mark when tethered to my phone. Not sure what else it could be on my PC other than a setting on my router or W11 installation. I know task manager has some kind of eco mode it puts apps into, just a thought though; I didn't have time to dig in. Hopefully my wall of text can point others in the right direction.
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,222
After doing all recommended troubleshooting, I am still getting kicked off at 15 minutes. I've used a good amount of my credits, and the issue seems to be consistent no matter what I do. I have seen other posts in regard to this issue, some marked resolved - but no actual resolution?
 
Here's a screenshot of the log where it crashes View attachment 11882
 
View attachment 11883
 
I have been monitoring my network while running the bot for 15 minutes, I get occasional spikes that can go up to 326ms; but I never get fully disconnected.
 
Right before the 15 minute mark, I paused the bot while watching my network. When the clock hit 15 minutes, my internet hit 524ms. Then it made the RuneMate app unusable until I restarted it. Is the RuneMate server kicking me off at 15 minutes? @American Express
 
I guess it's my home internet. I am able to get past the 15 minute mark when tethered to my phone. Not sure what else it could be on my PC other than a setting on my router or W11 installation. I know task manager has some kind of eco mode it puts apps into, just a thought though; I didn't have time to dig in. Hopefully my wall of text can point others in the right direction.

Sounds like it is indeed your internet/local network causing issues. Try checking your DHCP lease time on your router to make sure it isn't suspending your local network connection earlier than it should. Perhaps a factory reset of your router and/or upgrading its firmware to the latest version is worth a shot too.
 
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