Welcome!

Considering I have not seen any support threads with a description of the issue and logs attached I have to assume RuneMate is working perfectly for you. :)

Yes it is most likely a firewall/antivirus or browser settings issue. Can you copy paste the URL it tries to open?

@party

Please post logs. https://www.runemate.com/community/threads/how-to-view-and-send-over-bot-logs.22653/

Thank you for the log. It helped us identify the issue. The download is timing out because of a slow internet speed. We have increased the timeout to help with this and the fix will be in the next version of RuneMate, v4.0.19. We will try to get that released for you today.

If you are prompted for a "One time password" (OTP) when logging in to RuneMate, but you don't remember it, then it means that at some point you had set up two factor authentication using a mobile authenticator app. At this time you were also presented with a very scary message that said you...

We have made an update in v4.0.18 that will give us more useful info in the log file. Please update to v4.0.18 and post the log files if it happens again. https://www.runemate.com/community/threads/how-to-view-and-send-over-bot-logs.22653/

This is specific to the bot you are using. Please contact the Bot Author and/or post in the bot's corresponding support thread.

We have made an update in v4.0.18 that will give us more useful info in the log file. Please update to v4.0.18 and post the log files if it happens again. https://www.runemate.com/community/threads/how-to-view-and-send-over-bot-logs.22653/

We didn't include it in the initial release, because we have big plans for player analytics and hiscores but it will take us a while to get there. In the short term we are implementing a way for users to see their free bot usage so they know when they are running out.

Can you please provide log files? See Tutorial - How to view and send over bot logs.

Can you please provide a screenshot with what Smart App Control says about it? Also please report the software as a false positive at Submit a file for malware analysis - Microsoft Security Intelligence. We will do our part for sure, but the more reports they get the more likely they are to...

We believe this has been fixed with the latest release of RuneMate. Please update and try again.

Please uninstall RuneMate, restart your computer, download a fresh copy from RuneMate, and reinstall.

We believe this has been fixed with the latest release of RuneMate. Please update and try again.

We believe this has been fixed with the latest release of RuneMate. Please update and try again.

We believe this has been fixed with the latest release of RuneMate. Please update and try again.

We believe this has been fixed with the latest release of RuneMate. Please update and try again.

https://duckduckgo.com/?t=ffab&q=windows+update+system+clock&ia=web

Please provide the log files. Open RuneMate and go to Help > View Logs and upload your most recent log and include it in your post. We need to know the exception message to be able to fix it.