Welcome!

Thank you for your help. I tried this and it still didn't work. Do I just have to delete the runemate folder (that is in the location you mentioned) after I have uninstalled it? I am STILL having this issue. I have tried multiple ways to fix it. Is this being looked into?

I uninstalled and reinstalled, but still have this issue. Anybody have any other ways to fix it please? And are mods looking into this issue?

I have the same issue. I have messaged cloud to try and sort the issue