I never take the time to make reviews. I saw the 1 star rating today as I started my bot. I have used runemate for years now and the one consistency is that I've never been banned during the use of a Cuppa bot. My recent account is an ironman and to prove my theory I suicide botted tempoross, this pickpocketer, guardians of the rift, motherload mine, agility, scurrius, Forestry etc with the use of almost no other bots on a fresh account. All my sessions were 16-48+ hrs with 5 min breaks. My friend also green logged CG suicide botting his main. If any non-cuppa script has been in use on your accounts, I would point the finger there first. Thank you Cuppa for putting in the work and making these flawless bots.
The bot definitely works. The issue here is likely that you have Inventory/Bank actions disabled in your OSRS Bank settings (in game), so the bot is trying to eat food/wear a necklace in the bank but is unable to.
I'm always down to refund as well; You can submit it via https://runemate.com/store/sessions
Feel free to contact me directly for more help.