Welcome!

Also pasting here:
Firstly I'd recommend reading https://www.runemate.com/community/threads/billing-and-payment-faq.9265/ so you know it wasn't a mistake, this is intentional. Secondly I recommend talking to the bot author for a refund with evidence that the bot didn't work.

could you give me some more detail so i can look into it

yep, so i paused the bot while it was setting up (on checking zoom level) stage. i paused it to check my pots, gear etc. it then stayed on the 'zooming out' stage and was not moving from there.

occasionally it also got stuck on the 'check charges' stage if i paused it and resumed it

neither of these issues occurred prior to this recent update

it also seems my gear setups are being glitched, especially if i use prime barrows too.

the gear setups dissapear, specifically the bottom row (boots etc). the bot is acting very oddly since the new update

dude i just got this error trying the bot again, it crashed. thats now 80 cents in the drain can you please refund me?