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Bug will i be refunded for any lost money from my subscription whilst runemate is down ???

Joined
Sep 26, 2016
Messages
3
this also happened whilst i was botting so bot just didnt do anything but hours kept being used
 
Community Manager
Joined
Apr 7, 2015
Messages
1,394
I do understand your concern about the RuneMate subscription still running while the bot is under maintenance (I have no real saying in this.), but I don't really understand the rest of your thread at all.
just didnt do anything but hours kept being used
Did you use any type of bot which has a built-in break handler? In that case, that's why hours kept being used. I don't see another case where something like this would happen.
 
RuneMate Staff
Joined
Oct 2, 2015
Messages
3,224
I'm going to say no.

You purchased access to a service knowing full well that service is prone to downtime (RuneScape updates).

Personally I think it is unreasonable to ask for compensation. If anything, your donation in the form of supporter is paying for the extremely hard work the RuneMate team are putting in right now to get the bot back up and running.
 
Joined
Jul 24, 2014
Messages
633
That's up to the staff but I personally only bought supporter to literally support RuneMate so it keeps going. Aside from that, any downtime is just part of the botting scene so we can only dit through it.
 
Superior All Knowing Person!
Joined
Oct 9, 2016
Messages
642
Well, if his client uses hours without him getting benefit from it..
whilst the client is down for maintenance, that sounds like a dev. issue and not a user issue.
 
Joined
Nov 3, 2013
Messages
2,387
Well, if his client uses hours without him getting benefit from it..
whilst the client is down for maintenance, that sounds like a dev. issue and not a user issue.
He can't use his credits because the bot is down. Ergo, only his "supporter" days will stop. Then again, the supporter-only bots are merely a thank you for supporting the client. It's up to @Arbiter to decide whether any possible refund will be in place, though.
 
Joined
Dec 10, 2016
Messages
84
Three days? That's what, 30 cents? I think you are getting your value, and that it's unreasonable to ask for a refund.

All these Bots are for free, and its completly my opinion what the guy above me said

And trust me, you'll make these 30 cents withe the freee bots in not even an hour back...still ad that the Problem is not solved :c
 
12 year old normie
Joined
Jan 8, 2015
Messages
2,769
If arbiman93 were to compensate for lost hours, that would be extremely generous, but in no way is he obligated to do so. If I were Arbiter, I would give every user a couple or free hours, with the spirit of Christmas in mind. But then again, such generosity shouldn't become common practise.
 
Joined
Nov 3, 2013
Messages
2,387
If arbiman93 were to compensate for lost hours, that would be extremely generous, but in no way is he obligated to do so. If I were Arbiter, I would give every user a couple or free hours, with the spirit of Christmas in mind. But then again, such generosity shouldn't become common practise.
Piet%3D20op%3D20Paard.jpg

Zwarte Piet = Arbiter
Kind rechtsonder = OP
 
Java Warlord
Joined
Nov 17, 2014
Messages
4,906
You're not losing any hours from 3 or 4 days of downtime. You can just use the hours you didnt consume over this period of time later on.
 
Joined
Dec 28, 2014
Messages
320
I have to agree with the rest, there is a fair warning that the client is currently not working to it's fulled potential.
Besides, i don't think that amount of money you lost will hurt, i think you make alot more from it in the longer run, this is just an unfortunate moment.

nice, deutsche hier ?:eek:
Stop posting stupid spam messages that don't have to do anything with the post whatsoever.
 
Shooting up KFC's
Joined
May 27, 2016
Messages
205
I have to agree with the rest, there is a fair warning that the client is currently not working to it's fulled potential.
Besides, i don't think that amount of money you lost will hurt, i think you make alot more from it in the longer run, this is just an unfortunate moment.


Stop posting stupid spam messages that don't have to do anything with the post whatsoever.
he'll get banned soon
 
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