[tekalmightyy2]

Tried contacting them twice now within a week, still no answer. Just want my authenticator removed from another account, Tekalmightyy.

How long is the average wait time?

 

[puppygirl]

Tried contacting them twice now within a week, still no answer. Just want my authenticator removed from another account, Tekalmightyy.

How long is the average wait time?

that won't happen, sorry. There's a reason why you are asked or should backup your auth, good luck but that account is lost forever sadly.

 

[savior]

@kazemanie perhaps deactivate his original account and let him use this one from now on if it's really him

 

[tekalmightyy2]

that won't happen, sorry. There's a reason why you are asked or should backup your auth, good luck but that account is lost forever sadly.

Lol, that would be extremely stupid. Something was wrong with the hardware in my phone, no dropping accidents, just a manufacturing error that made the phone not work, thus getting a replacement later.

 

[puppygirl]

Lol, that would be extremely stupid. Something was wrong with the hardware in my phone, no dropping accidents, just a manufacturing error that made the phone not work, thus getting a replacement later.

Well you could have used email auth as well Also a backup/restore of your phone would have saved the auth.

 

[savior]

Lol, that would be extremely stupid. Something was wrong with the hardware in my phone, no dropping accidents, just a manufacturing error that made the phone not work, thus getting a replacement later.

Just fyi to use next time, RuneMate offers "backup codes", which is a list of codes that get accepted as an alternative to the constantly refreshing code in the app. Print it on a paper so you have it at hand in situations like these

 

[tekalmightyy2]

Well you could have used email auth as well Also a backup/restore of your phone would have saved the auth.

Hindsight comes easy. Either way, that's not the point of my thread

 

[puppygirl]

Hindsight comes easy. Either way, that's not the point of my thread

I understand that, however this question has been asked a few times in the past and the answer is always the same.

 

[tekalmightyy2]

I understand that, however this question has been asked a few times in the past and the answer is always the same.

Yeah, well, at least people answer on the forum, now that they can't/won't answer emails.

 

[american express]

As far as I'm aware, there haven't been any requests by you regarding this matter prior to now.

As has been mentioned, if you lose access to your two factor authentication method and do not have back up codes, we are unable to restore access to your account.

This is why it is important to always save your backup codes in a secure location, so that should you ever lose access to your primary authentication method, you have another way of gaining access to your account.

 

[tekalmightyy2]

I see, very interesting service. Can the account at least be deleted then, so I can use the email for this account?

 

[american express]

I see, very interesting service. Can the account at least be deleted then, so I can use the email for this account?

We cannot remove your email from the old account to let you use it on this new one. However you can go ahead and use your new account without any repercussions, just don't lose your 2FA codes this time!

 

[swych]

For future reference, backup codes are found here: https://www.runemate.com/community/account/two-step/manage?provider=backup